Refund Policy

Effective Date: March 29, 2026  |  Last Updated: March 29, 2026

1. Introduction

This Refund Policy applies to all purchases and orders placed through our website greenlanternpizza.top, by phone, or in-person at Green Lantern Pizza locations. By placing an order with us, you agree to the terms outlined in this policy. This policy is governed by applicable United States federal law, including the Federal Trade Commission (FTC) Act, and any applicable state consumer protection laws.

We understand that issues can occasionally arise with food orders — whether it's an incorrect item, a quality concern, or a delivery problem. Our goal is to resolve all such matters fairly, promptly, and professionally.

2. Eligibility Conditions for Refunds

You may be eligible for a full or partial refund under the following circumstances:

• Wrong Order: You received items that are different from what you ordered.
• Missing Items: Part of your order was not included in your delivery or pickup bag.
• Food Quality Issues: The food you received was spoiled, undercooked, overcooked, or otherwise unfit for consumption.
• Allergic Reactions Due to Our Error: If a confirmed allergy was noted on your order and the item was prepared incorrectly, you may be eligible for a refund.
• Significant Delivery Delay: If your delivery was delayed by more than 60 minutes beyond the stated estimated delivery time due to circumstances within our control, and the food quality was compromised as a result.
• Order Not Delivered: If your order was marked as delivered but was not received, and this has been confirmed through our investigation.
• Duplicate Charges: If you were charged more than once for the same order due to a technical error.

Refund eligibility is assessed on a case-by-case basis. We reserve the right to request supporting evidence such as photos of the item(s) in question before processing a refund.

3. Timeframes for Refund Requests

To ensure your refund request can be properly reviewed, please adhere to the following timeframes:

Refund requests submitted outside of these timeframes may not be honored. We strongly encourage customers to inspect their orders upon receipt and contact us immediately if there is a problem.

4. Non-Refundable Items and Situations

The following situations are generally not eligible for refunds:

• Change of Mind: Refunds will not be issued simply because you changed your mind about your order after it has been prepared or delivered.
• Consumed Orders: If a significant portion of your order has been consumed and you then raise a quality complaint, a refund may not be granted.
• Customization Errors by the Customer: If you made an error when customizing your order (e.g., selecting the wrong toppings or size), this does not qualify for a refund, though we may offer a goodwill gesture at our discretion.
• Third-Party Delivery Issues: If your order was fulfilled correctly but a third-party delivery service (not contracted by Green Lantern Pizza) failed to deliver it properly, we are not responsible, and a refund may not be available through us.
• Promotional or Complimentary Items: Items provided free of charge as part of a promotion or goodwill gesture are not eligible for refunds.
• Gift Cards and Store Credits: These are non-refundable and cannot be exchanged for cash.
• Late Refund Requests: Requests submitted after the applicable deadline window has passed.

5. How to Request a Refund — Step-by-Step

To request a refund, please follow these steps:

1. Contact Us Immediately: Reach out to our customer support team as soon as you identify the issue. You can contact us via:
   • Email: [email protected]
   • Website: greenlanternpizza.top
2. Provide Your Order Details: Be ready to share the following information:
   • Your full name
   • Order number or confirmation number
   • Date and time of the order
   • Description of the issue
   • Payment method used
3. Submit Supporting Evidence: Where applicable, please provide clear photographs of the incorrect or unsatisfactory items. This helps us process your request faster.
4. Wait for Confirmation: Our team will acknowledge your request within 1 business day and inform you of the next steps.
5. Refund Decision: After reviewing your request and any evidence provided, we will notify you of our decision via email, typically within 2–3 business days.
6. Refund Issued: If your refund is approved, it will be processed according to the payment method used and the timelines outlined below.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes to receive your money depends on your original payment method:

Please note that while we process refunds on our end promptly, your financial institution or payment processor may take additional time to reflect the refund in your account. Green Lantern Pizza is not responsible for delays caused by third-party payment processors or banks.

7. Partial Refunds

In some situations, only a partial refund may be granted. These situations include:

• Only one or a few items in a multi-item order were incorrect or unsatisfactory, and the rest of the order was fine.
• The food had a minor quality issue but was still partially consumed.
• A delivery was significantly late, but the food quality was still acceptable.
• A customization request was partially fulfilled (e.g., one topping was missing from a pizza with multiple requested toppings).

The amount of the partial refund will be calculated based on the price of the affected items, any applicable delivery fees, and the nature of the issue. Our customer support team will communicate the exact partial refund amount before it is processed.

8. Exchange Policy

Due to the perishable nature of food products, direct exchanges are generally not available once an order has been prepared and delivered. However, we offer the following alternatives:

• Replacement Order: If your order contained a wrong item or was missing items, we may offer to send a replacement order at no additional cost, subject to availability and delivery feasibility at the time of the complaint.
• Store Credit: In lieu of a cash refund or replacement, we may offer store credit equivalent to the value of the affected item(s), which can be applied to a future order.
• In-Store Exchange: For in-person purchases where the food has not yet been consumed and the issue is identified immediately, a manager may authorize an in-store exchange or replacement at their discretion.

All exchange requests must be raised within the same timeframes listed in Section 3 of this policy.

9. Cancellation Policy

We understand that plans can change. Here is our cancellation policy:

9.1 Cancellations Before Preparation Begins

If you wish to cancel your order, you must do so within 5 minutes of placing it. During this window, we can cancel your order and issue a full refund. Orders at Green Lantern Pizza are typically sent to our kitchen quickly, so prompt action is required.

9.2 Cancellations After Preparation Has Begun

Once an order has entered the preparation stage, it cannot be cancelled, and no refund will be issued for a change-of-mind cancellation. If there is a legitimate issue with the order (e.g., allergy error on our part), please refer to the eligibility conditions in Section 2.

9.3 Cancellations Due to Unforeseen Circumstances

Occasionally, Green Lantern Pizza may need to cancel an order due to factors beyond our control, such as ingredient unavailability, equipment failure, severe weather, or staffing emergencies. In such cases, you will be notified as soon as possible and issued a full refund automatically, without the need to submit a request.

9.4 Pre-Orders and Scheduled Orders

Pre-orders or orders scheduled for a future date may be cancelled up to 2 hours before the scheduled preparation time. Cancellations made within 2 hours of the scheduled time may not be eligible for a full refund.

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request, we encourage you to pursue the following dispute resolution steps:

10.1 Internal Escalation

If your initial refund request was denied or you believe the resolution was unfair, you may request to escalate the matter to a senior customer service manager by emailing [email protected] with the subject line "Refund Dispute Escalation." Please include your original request details and any additional information supporting your claim. We aim to resolve all escalated disputes within 5 business days.

10.2 Chargeback Rights

As a consumer in the United States, you have the right to dispute a charge with your bank or credit card issuer under the Fair Credit Billing Act (FCBA) if you believe a charge was unauthorized or erroneous. We recommend attempting to resolve the issue with us directly before initiating a chargeback, as we are committed to working with you in good faith.

10.3 Consumer Protection Agencies

If you feel your consumer rights have been violated, you may file a complaint with:

• Federal Trade Commission (FTC): www.ftc.gov
• Consumer Financial Protection Bureau (CFPB): www.consumerfinance.gov
• Your state's Attorney General Office or Department of Consumer Affairs

10.4 Governing Law

This Refund Policy and any disputes arising from it shall be governed by the laws of the United States and applicable state laws. Any legal proceedings shall be conducted in the appropriate jurisdiction based on the location of the applicable Green Lantern Pizza establishment.

11. Special Circumstances

We recognize that extraordinary situations may arise. Green Lantern Pizza is committed to applying common sense and compassion in our refund decisions. In cases involving:

• Confirmed foodborne illness (please notify us immediately and seek medical attention if necessary)
• Severe allergic reactions due to a preparation error on our part
• Significant order errors on special occasions (birthdays, events, catering)

We will treat these situations with the utmost seriousness and may offer additional remedies beyond our standard policy. Please contact us immediately in such situations.

12. Changes to This Refund Policy

Green Lantern Pizza reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on our website at greenlanternpizza.top with the updated effective date. We encourage you to review this policy periodically. Continued use of our services following any changes constitutes your acceptance of the revised policy.

13. Contact Information for Refund Requests

For all refund requests, questions, or concerns related to this policy, please contact us through the following channels: